On the ice

get the most from your skating session

First Time Skater?

If you have never skated before, take a deep breath and relax. It’s easy! Our team of friendly ice marshals will be on hand to give you a few tips to set you on your way. And don’t worry, the rail around the rink is always there for support!

Wrap up warm

To make the most of your session, please remember to wrap up warm. Gloves and thick socks are advisable, as is a waterproof jacket and warm layered clothing.

Rules of the Rink

Please remember that all skaters take part at their OWN RISK!



  • Allow a child under the age of 9 to skate alone.
  • Children under 12 must be accompanied on site by an adult
  • Skate in the opposite direction to the crowd
  • Wear hooded tops up at any time whilst skating
  • Skate at excessive speed or in a dangerous manner
  • Carry babies or small children on the ice
  • Wear bags, long coats or scarves on the ice
  • Skate in chains of more than four people
  • Skate under the influence of alcohol or drugs
  • Smoke, drink or eat on the ice at any time
  • Sit or climb on the rail or the Christmas tree
  • Chip, throw or spray ice or water
  • Drop litter
  • Use photographic or recording equipment or mobile phones on the ice
  • Make sure your skates are a good fit and are securely fastened
  • Skate anti-clockwise at all times
  • Wrap up warm
  • Follow the instructions of the skate marshals at all times
  • Report all accidents to a member of staff. There is a first aid trained member of staff on site at all times
  • Be considerate to other skaters
  • Stop skating and leave the rink, following the skate marshals instructions as soon as your session has finished

The organisers reserve the right to conduct security searches, refuse entry or expel participants with no refund for any breaches of the rules or other safety reasons, at their absolute discretion. Please remember that all persons using the rink do so at their OWN RISK!

Skate Hire

Skate hire is included in the price of the ticket and our sizes range from child size 9 through to adult size 15. It is advisable to arrive 30 minutes prior to your booking time, so we can fit you with your skates to give you a full hour on the ice.

Penguin Hirebobohelp

To help your toddler get confident on the ice, we have special ice shoes as well as our stabiliser Bobo the Penguin, who is joined by more of his friends this year. You can hire Bobo or his friends for £3.00 per session. Subject to availability.

Bobo skating aids will not be bookable in advance and are sold on a first come first
served basis. They are hired out at the management’s discretion and may not be
available on certain sessions. Strict height restrictions of one metre or below apply.

If your child can walk, we can get them skating!

Snowman Hire

For the Bambi’s on ice that are too tall for a Penguin we have our stabiliser Buddy the Snowman, who will be right there next to you should you need a helping hand. You can hire Buddy or his friends for £5.00 per session. Subject to availability.

Buddyskating aids will not be bookable in advance and are sold on a first come first
served basis. They are hired out at the management’s discretion and may not be
available on certain sessions.

If you need that extra help, Buddy will be there for you!


For extra protection, The Ice Factor can provide helmets for hire. Please collect these in the skate hire area.


When you pick up your skates we will look after your shoes for you. For any other items you wish to have looked after, please go to the ticket cabin outside where our cloakroom staff will be happy to look after your belongings for £1 per item. Nothing other than your shoes can be left in our skate tent.

Keeping the ice safe

To ensure you get the most from your skating session, we need to keep the ice in pristine condition. This process normally takes 5-10 minutes and could happen at any time of the day. If you are due to go on to the ice when we are cleaning, don’t worry, you will get a full hour, and better still, the ice will be perfect when you do. Just please bear with us.

Making an evening of it

Did you know that York Designer Outlet has late night shopping on a Thursday? Why not use this as a perfect excuse to have a magical evening, combining shopping with skating at The Ice Factor.

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