On the ice
get the most from your skating session
First Time Skater?
If you have never skated before, take a deep breath and relax. It’s easy! Our team of friendly ice marshals will be on hand to give you a few tips to set you on your way. And don’t worry, the rail around the rink is always there for support!
Wrap up warm
To make the most of your session, please remember to wrap up warm. Gloves and thick socks are advisable, as is a waterproof jacket and warm layered clothing.
Rules of the Rink
Please remember that all skaters take part at their OWN RISK!
The organisers reserve the right to conduct security searches, refuse entry or expel participants with no refund for any breaches of the rules or other safety reasons, at their absolute discretion. Please remember that all persons using the rink do so at their OWN RISK!
When you pick up your skates we will look after your shoes for you. For any other items you wish to have looked after, please go to the ticket cabin outside where our cloakroom staff will be happy to look after your belongings for £1 per item. Nothing other than your shoes can be left in our skate tent.
Keeping the ice safe
To ensure you get the most from your skating session, we need to keep the ice in pristine condition. This process normally takes 5-10 minutes and could happen at any time of the day. If you are due to go on to the ice when we are cleaning, don’t worry, you will get a full hour, and better still, the ice will be perfect when you do. Just please bear with us.
Making an evening of it
Did you know that York Designer Outlet has late night shopping on a Thursday? Why not use this as a perfect excuse to have a magical evening, combining shopping with skating at The Ice Factor.
To help your toddler get confident on the ice, we have special ice shoes as well as our stabiliser Bobo the Penguin, who is joined by more of his friends this year. You can hire Bobo or his friends for £2.00 per session. Subject to availability.
Bobo skating aids will not be bookable in advance and are sold on a first come first served basis. They are hired out at the management’s discretion and may not be available on certain sessions. Strict height restrictions of 1 metre or below apply.
If your child can walk, we can get them skating!
For the Bambi’s on ice that are too tall for a Penguin we have our stabiliser Buddy the Snowman, who will be right there next to you should you need a helping hand. You can hire Buddy or his friends for £2.00 per session. Subject to availability.
Buddy skating aids will not be bookable in advance and are sold on a first come first
served basis. They are hired out at the management’s discretion and may not be
available on certain sessions.
If you need that extra help, Buddy will be there for you!
For extra protection, The Ice Factor can provide helmets for hire. Please collect these in the skate hire area.